FAQs

How can I pick up my order? Do you offer delivery or shipping?

All pickups will occur at my home in Avondale, AZ. Address will be provided when pickup date and time is arranged. I do not offer delivery, however, I am happy to meet at a central location if you are out a 10 mile radius. Shipping is not permitted per Arizona Cottage Law. If you or someone you know is out of state that would like my cookies you can order for yourself or them and ship them yourself. I will happily provide instructions on how to properly package cookies for shipping.

When will my order be available?

Pickup will occur the Friday before your event or the morning of your event if you are unable to meet the day before. A pickup time will be scheduled and you will be allotted 20 mins to pick up. If you are running behind please give me the courtesy to notify me. Otherwise I will automatically reschedule your pickup date or resort to porch pickup. I can not sit around at home waiting for you to pickup an order when you were given a specific date and time

How much time is required to place an order?

At least 3 weeks (21 days) notice is required for all custom orders. I will NOT accept any orders less than 3 weeks. I am a solo baker and do not have any help prepping or packaging orders.

Why do I need to place my order so far in advance?

Advance notice allows me to properly plan and ensure the quality of your cookies. I do book up several weeks or months in advance. So the sooner you know the date of your event the better! I work full time nights and do not have have a set schedule. Appropriate time is needed to schedule accordingly between shifts and other orders. Typically I close to custom orders around the holidays, so if you have an event around that time it’s best to reserve at least 2 months in advance.

Do you offer allergy friendly cookies?

Unfortunately I do not offer any alternatives. I have tried in the past offering gluten-free cookies but did not have a huge clientele so it was not worth the cost. I do not offer dairy-free or vegan cookies. Please keep in mind that ED Cookie Zone is operated in a home kitchen and can not guarantee against trace elements of ingredients.